This policy describes IBSA’s practices for managing the personal information we hold about our customers, potential customers and others
As of 12 March 2014, IBSA is required to comply with the Australian Privacy Principles (‘APPs’) contained in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988 (Cth) (‘Privacy Act’) .The APPs set out the obligations of an organisation in relation to its collection, storage, use and disclosure of personal information.
In summary, ‘personal information’ is information or an opinion relating to an individual which identifies or can be used to identify, that individual.
For what purposes do we collect personal information?
In general we collect personal information for the following primary purposes:
- to conduct our business
- to provide and market our products and services
- to communicate with you
- to purchase from you
- to comply with our legal obligations; and
- to help us manage and enhance our services.
Whose personal information do we collect?
In the ordinary course of IBSA’s business we deal with a range of customers and business partners. In those dealings the types of individuals about whom we may collect, use, hold and disclose (as set out below) include (but are not limited to):
- potential customers;
- business associates and their employees; and
- suppliers and their employees.
What kinds of personal information do we collect?
In general, the type of personal information IBSA collects, holds, uses and discloses includes (but is not limited to) names, addresses, contact details, occupations and other information which assists us in conducting our business, providing and marketing our services and products and meeting our legal obligations. When a customer purchases products from the lBSA Online Store website (IBSA Store), IBSA will also collect personal information (such as credit card details) necessary for the completion of the purchase, In most cases, if personal information we request is not provided, we may not be able to supply the relevant product or service.
How do we collect personal information?
How might we use and disclose your personal information?
IBSA may use and disclose your personal information for the primary purpose. for which it is collected (as set out above) for reasonably expected secondary purposes which are related to the primary purpose, where we are legally required to do so (for example in the course of enabling customers to purchase from our online store) and in other circumstances authorised by the Privacy Amendment (Enhancing Privacy Protection) Act 2012. IBSA will not disclose personal information about an individual for the purpose of direct marketing.
To whom might we disclose your personal information?
We may disclose your personal information to:
- other companies or individuals who assist us in providing services or who perform functions on our behalf (such as our mailing house);
- courts, tribunals and regulatory authorities if required by law; and
- anyone else to whom you authorise us to disclose it.
IBSA is unlikely to disclose your information internationally. All reasonable steps will be taken to confirm that any overseas recipient of personal information will not be in breach of the Australian Privacy Principles.
Management of personal information
The APPs require us to take reasonable steps to protect the security of personal information. IBSA personnel are required to respect the confidentiality of personal information and the privacy of individuals. IBSA takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information for a permitted purpose under the APPs, we will take reasonable steps to destroy it.
How do we keep personal information accurate and up-to-date?
IBSA endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below.
You have the ability-right to gain access to your personal information subject to the exceptions set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, you may gain access to the personal information which IBSA holds about you by emailing email@example.com or telephoning 03 9815 7000.
We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. We will advise you of the likely cost in advance.
If you have any questions about privacy-related issues please contact firstname.lastname@example.org or telephone 03 9815 7000.