Business Services BSB07

Version 6.0

Date released on TGA: November

Affected Qualifications

Summary of Changes

Qualification updated. Total number of units reduced from 10 to 9 and core and elective units updated.

Removal of management and sales units from the electives list and units incorporated for outbound customer contact and for product knowledge for customer service operations.

Now BSB20211 Certificate II in Customer Contact.

Not equivalent

Qualification updated. Number of core units reduced and revised to ensure they suit all industry sectors, particularly inbound centres.

Now BSB30211 Certificate III in Customer Contact

Qualification updated. Number of core units reduced and revised to cover the training needs of inbound centres.

Now BSB40311 Certificate IV in Customer Contact

Qualification updated. Number of core units reduced and revised to cover the training needs of inbound centres.

Now BSB50311 Diploma of Customer Contact

Qualification updated to include Contact Centre Operations units of competency as electives.

Now BSB60407 Advanced Diploma of Management

Affected Units

Summary of Changes

New unit. Supersedes BSBCCO201A. Escalating enquiries and KPIs incorporated into the performance criteria. Use of multichannel communication systems emphasised in the performance criteria and range statement.

New unit. Supersedes BSBIND101A. Performance criteria on performance management and team objective formation deleted. Problem solving deleted from required skills, and knowledge of organisational procedures, policies and guidelines deleted from required knowledge.

Not equivalent

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures. Use of database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information incorporated into the performance criteria in line with the customer contact industry’s escalated use of technology. Critical aspects reviewed to succinctly address the essence of the unit.

Now BSBCCO301B Use multiple information systems

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures. Critical aspects reviewed to succinctly address the essence of the unit.

Now BSBCCO302B Deploy customer service field staff

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO303B Conduct a telemarketing campaign

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures. Escalation of contact incorporated in range statement.

Now BSBCCO304C Provide sales solutions to customers

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO305B Process credit applications

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO306B Process complex accounts

New unit. Supersedes BSBCCO402A. Title changed to reflect the true focus of the unit.

Not equivalent

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO501B Develop business continuity strategy

New unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures. Code changed to better reflect the work outcome at a Diploma level.

Now BSBCCO504A Integrate customer contact operations in the organisation

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO601B Optimise customer contact operations

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO602B Manage customer contact information

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO603B Design and launch new customer contact facilities

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO604B Develop and maintain a service level strategy

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO605B Develop and maintain a customer contact marketing strategy

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO606B Forecast and plan using customer contact traffic information analysis

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO607B Manage customer contact centre staffing

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCCO608B Manage customer contact operational costs

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCMM301B Process customer complaints

Revised unit. Required knowledge updated to incorporate current Australian Standards.

Now BSBCOM603C Plan and establish compliance management systems

Revised unit. Required knowledge updated to incorporate current Australian Standards.

Now BSBCON601B Develop and maintain business continuity plans

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS201B Deliver a service to customers

Revised unit. Performance criteria amended so that the learner is not required to ‘incorporate evidence of customer satisfaction in decision to modify products or services’. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS301B Deliver and monitor a service to customers

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS401B Coordinate implementation of customer service strategies

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS402B Address customer needs

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS403B Implement customer service standards

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Now BSBCUS501C Manage quality customer service

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable design practices.

Now BSBITS401B Maintain business technology

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable practices.

Now BSBPUR501C Develop, implement and review purchasing strategies

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable practices.

Now

BSBPUR503C Manage international purchasing

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable practices.

Now BSBRKG403C Set up a business or records system for a small business

BSBRSK501A Manage risk

Revised unit. Required knowledge updated to incorporate current Australian Standards.

Now BSBRSK501B Manage risk

BSBSMB405A Monitor and manage small business operations

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable practices

Now BSBSMB405B Monitor and manage small business operations

BSBWOR203A Work effectively with others

Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable practices.

Now BSBWOR203B Work effectively with others

BSBWOR301A Organise personal work priorities and development

Revised unit. Performance criteria and required skills updated to focus on learning and development practices, KPIs and compliance with policy and procedures.

Now BSBWOR301B Organise personal work priorities and development

Affected Skill Sets

Summary of Changes

Innovation Practice

Business Services BSB07

Version 5.0

Date released on NTIS: Migration still occurring

Affected Qualifications

Summary of Changes

BSB41910 Certificate IV in Business (Governance)

New Qualification replacing BSB41907

Amended to comply with NQC flexibility rules. Qualification updated, total number of units reduced, and core and elective units updated

BSB50710 Diploma of Business (Governance)

New Qualification replacing BSB50707

Amended to comply with NQC flexibility rules. Qualification updated, total number of units reduced, and core and elective units updated

BSB10107 Certificate I in Business

addition of unit BSBITU202A Create and use spreadsheets to elective bank

Affected Units

Summary of Changes

BSBATSIC411C Communicate with the community

Updated content. Changes made to required skills and knowledge, context and method of assessment

BSBATSIC412A Maintain and protect cultural values in the organisation

New unit. Supersedes BSBATSIC403B revised content, changes to performance criteria to clarify requirements

BSBATSIC511A Plan and conduct a community meeting

Minor wording changes to unit title generating a unit code change; performance criteria and elements to clarify requirements. Changes made to required skills and knowledge, context and method of assessment

BSBATSIL408C Manage a board meeting

Minor changes made to content to clarify requirements. Changes made to required skills and knowledge, context and method of assessment

BSBATSIL411A Undertake the roles and responsibilities of a board member

New unit. Supersedes BSBATSIL401B and BSBATSIL501B. No direct one to one equivalence with individual previous units

BSBATSIL412A Participate effectively as a board member

New unit. Supersedes BSBATSIL409B, BSBATSIL410B and BSBATSIL509B. No direct one to one equivalence with individual previous units

BSBATSIL413A Review and apply the constitution

Minor wording change to unit title. Updated content, changes made to required skills and knowledge, context and method of assessment

BSBATSIL503C Manage conflict

Minor wording changes to performance criteria and elements to clarify requirements. Changes made to required skills and knowledge, context and method of assessment

BSBATSIL510A Appoint and work with a manager

New unit. Supersedes BSBATSIL502B, revised content and changes to performance criteria

BSBATSIL511A Lead the organisation’s strategic planning cycle

New unit. Supersedes BSBATSIM507B

New unit. Supersedes BSBATSIL508B, changes to performance criteria and elements to clarify requirements. Changes made to required skills and knowledge, context and method of assessment

Minor changes made to content to clarify requirements. Changes made to required skills and knowledge, context and method of assessment

New unit that supersedes the three previous planning units and covers the same content. No direct one to one equivalence with individual previous units

New unit that supersedes the three previous planning units and covers the same content. No direct one to one equivalence with individual previous units

New unit. Supersedes BSBATSIM405B and BSBATSIM406B, revised content, includes additional information regarding responsibility for asset management. No direct one to one equivalence with individual previous units

New unit. Supersedes BSBATSIM504B, revised content, changes made to required skills and knowledge, context and method of assessment, title changed

New unit. Supersedes BSATSIM406B, revised contents with focus on overseeing management of assets, changes made to required skills and knowledge, context and method of assessment, title changed

New unit. Supersedes BSBATSIM415B, revised content, changes to performance criteria, title changed

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

New unit. Supersedes BSBATSIM513B, revised content, changes to performance criteria, title changed

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Minor wording changes to clarify requirements, changes made to required skills and knowledge, context and method of assessment

Deleted and replace by BSBATSIC412A Maintain and protect cultural values in the organisation

Deleted and replaced by BSBATSIC511A Plan and conduct a community meeting

Business Services BSB07

Version 4.0

Date released on NTIS: Migration still occurring

Affected Qualifications

Summary of Changes

BSB30107 Certificate III in Business

Amended to comply with NQC flexibility rules, core unit BSBOHS201A replaced with BSBOHS301B, additional choice of elective units included

New code is BSB30110

BSB40607 Certificate IV in Business Sales

Amended to comply with NQC flexibility rules. Qualification updated to incorporate additional choice of elective units, number of core units increased

New code is BSB40610

BSB60107 Advanced Diploma of Advertising

Qualification updated to incorporate additional choice of elective units, and a changed core unit because of amalgamation of units of competency

New code is BSB60110

BSB20207 Certificate I in Customer Contact

BSBSLS402A, BSBSLS403A, BSBSLS404A, BSBSLS405A, BSBSLS406A removed from elective bank and BSBSLS407A and BSLS408A added to elective bank

BSB30207 Certificate III in Customer Contact

BSBSLS402A, BSBSLS403A, BSBSLS404A, BSBSLS405A, BSBSLS406A removed from elective bank and BSBSLS407A and BSLS408A added to elective bank

BSB40107 Certificate IV in Advertising

BSBADV511A and BSBADV512A removed from elective bank and BSBADV408A,BSBMKG523A added to elective bank and three public relations units included as electives BSBPUB401A, BSBPUB402A and BSBPUB403A

BSB41307 Certificate IV in Marketing

BSBSLS402A, BSBSLS403A, BSBSLS404A, BSBSLS405A, BSBSLS406A removed from elective bank and BSBSLS407A and BSLS408A added to electives

BSB50107 Diploma of Advertising

BSBADV511A and BSBADV512A removed from elective bank BSBMKG523A , BSBMKG520A, BSBMKG522A and a range of public relations units added to elective bank

BSB50207 Diploma of Business

BSBADV511A and BSBADV512A removed from elective bank BSBMKG523A , BSBINN501A, BSBINN502A and BSBMGT403A added to elective bank

BSB50607 Diploma of Human Resources Management

BSBDIV501A Manage diversity in the workplace and BSBHRM511A Manage expatriate staff added to elective bank

BSB50807 Diploma of International Business

BSBINN501A Establish systems that support innovation and BSBINN502A Build and sustain an innovative work environment added to elective bank

BSB51107 Diploma of Management

BSBMGT406A, BSBDIV501A,BSBINN501A, BSBINN502A and BSBHRM511A added to elective bank

BSB51207 Diploma of Marketing

BSBMKG518A, BSBMKG519A, BSBMKG520A, BSBMKG521A and BSBMKG522A added to elective bank

BSB60507 Advanced Diploma of Marketing

BSBMKG523A, BSBMKG520A and BSBMKG611A added to elective bank

BSB31207 Certificate III in Frontlin Management

Qualification deleted

BSB50907 Diploma of International Education Services

Qualification deleted

BSB70108 Vocational Graduate Certificate in Management (Learning)

Qualification deleted

BSB70207 Vocational Graduate Certificate in International Education Services

Qualification deleted

BSB80108 Vocatioanl Graduate Diploma of Management (Learning)

Qualification deleted

Affected Units

Summary of Changes

BSBADV408A Review advertising media options

new unit in version 4

BSBDIV501A Manage diversity in the workplace

new unit in version 4

BSBHRM503B Manage performance management systems

Unit updated. Minor changes to performance criteria, required knowledge and critical aspects

BSBHRM505B Manage remuneration and employee benefits

Unit updated to include reference to being an employer of choice, flexible work arrangements and environment

BSBHRM602B Manage human resources strategic planning

Unit updated to include reference to emerging practices and trends to include ageing workforce, multi-generational teams and working internationally; options for sourcing labour supply to include employing off-shore workers

BSBHRM511A Manage expatriate staff

New unit in version 4

BSBINN601B Manage organisational change

Unit updated to include broadened definitions of trends and changes in the external environment to cover working globally, moving to a knowledge economy, workforce-driven change and the drive to corporate sustainability

BSBMGT406A Plan and monitor continuous improvement

New unit in version 4

BSBMGT516C Facilitate continuous improvement

Unit updated to include reference to sustainable and environmentally friendly work practices, compliance with regulations and corporate social responsibility considerations for sustainability, also referenced knowledge management

BSBMGT608C Manage innovation and continuous improvement

Unit updated to include reference to sustainability, altered range statement to include sustainability, also referenced knowledge management

Unit updated, required skills expanded to include research skills and learning skills, relevant legislation expanded in required knowledge

Unit updated to incorporate new e-marketing tools

New unit in version 4

New unit in version 4

New unit in version 4

New unit in version 4

New unit in version 4

New unit developed by amalgamating BSBADV511A and BSBADV512A. Includes aspects of new media. The completion of both units is equivalent to BSBMKG523A

New unit for version 4

New unit developed by amalgamating BSBSLS402A and BSBSLS406A

New unit developed by amalgamating BSBSLS403A, BSBSLS404A and BSBSLS405A

Deleted and incorporated into new unit BSBMKG523A Design and develop an integrated marketing communication plan

Deleted and incorporated into new unit BSBMKG523A Design and develop an integrated marketing communication plan

Deleted and amalgamated with BSBSLS406A Self-manage sales performance, new unit developed BSBSLS407A Identify and plan sales prospects

Deleted and amalgamated with BSBSLS404A Secure prospect commitment and BSBSLS405A Support post-sale activities, new unit developed BSBSLS408A Present, secure and support sales solutions

Deleted and amalgamated with BSBSLS403A Present a sales solution and BSBSLS405A Support post-sale activities, new unit developed BSBSLS408A Present, secure and support sales solutions

Deleted and amalgamated with BSBSLS403A Present a sales solution and BSBSLS404A Secure prospect commitment, new unit developed BSBSLS408A Present, secure and support sales solutions

Deleted and amalgamated with BSBSLS402A Identify sales prospect, new unit developed BSBSLS407A Identify and plan sales prospects

Business Services BSB07

Version 3.0

Date released on NTIS: 30th August 2010

Affected Qualifications

Summary of Changes

BSB10107 Certificate I in Business

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB20107 Certificate II in Business

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB20207 Certificate II in Customer Contact

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB30107 Certificate III in Business

Amend to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB30207 Certificate III in Customer Contact

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB30307 Certificate III in Micro Business Operations

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB30407 Certificate III in Business Administration

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB30507 Certificate III in Business Administration (International Education)

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB30607 Certificate III in International Trade

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB30707 Certificate III in Occupational Health and Safety

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB30807 Certificate III in Recordkeeping

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB30907 Certificate III in Business Administration (Education)

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB31007 Certificate III in Business Administration (Legal)

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB31107 Certificate III in Business Administration (Medical)

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB31207 Certificate III in Frontline Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40207 Certificate IV in Business

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40307 Certificate IV in Customer Contact

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB40407 Certificate IV in Small Business Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40507 Certificate IV in Business Administration

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40607 Certificate IV in Business Sales

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40707 Certificate IV in Franchising

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40807 Certificate IV in Frontline Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB40907 Certificate IV in Governance

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB41007 Certificate IV in Human Resources

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB40110 Certificate IV in Legal Services

Qualification updated, total number of units increased to reflect current industry trends and amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB41407 Certificate IV in Occupational Health and Safety

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB41607 Certificate IV in Purchasing

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB41707 Certificate IV in Recordkeeping

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB41807 Certificate IV in Unionism and Industrial Relations

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50207 Diploma of Business

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50307 Diploma of Customer Contact

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50407 Diploma of Business Administration

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50507 Diploma of Franchising

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50607 Diploma of Human Resources Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50807 Diploma of International Business

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB50907 Diploma of International Education Services

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB50110 Diploma of Legal Services

Qualification updated, total number of units increased to reflect current industry trends and amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB51107 Diploma of Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB51307 Diploma of Occupational Health and Safety

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB51507 Diploma of Purchasing

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB51607 Diploma of Quality Auditing

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB51707 Diploma of Recordkeeping

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB51807 Diploma of Unionism and Industrial Relations

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB60207 Advanced Diploma of Business

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB60607 Advanced Diploma of Occupational Health and Safety

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB60707 Advanced Diploma of Project Management

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB60807 Advanced Diploma of Recordkeeping

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB60907 Advanced Diploma of Management (Human Resources)

Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A

BSB70108 Vocational Graduate Certificate in Management (Learning)

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB70207 Vocational Graduate Certificate in International Education Services

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB80108 Vocational Graduate Diploma of Management (Learning)

New qualification.
Amended to comply with NQC flexibility rules: Elective access to accredited courses; titling of elective pool groups into A, B, etc.

BSB30601 Certificate III in e-Business

Qualification deleted in version 3.0

BSB41101 Certificate IV in Business Management

Qualification deleted in version 3.0

BSB41201 Certificate IV in e-Business

Qualification deleted in version 3.0

BSB41904 Certificate IV in Business (Employment Services)

Qualification deleted in version 3.0

BSB40501 Certificate IV in Business Development

Qualification deleted in version 3.0

BSB41301 Certificate IV in e-Business Development

Qualification deleted in version 3.0

BSB51301 Diploma of e-learning

Qualification deleted in version 3.0

BSB50501 Diploma of Business Development

Qualification deleted in version 3.0

BSB51101 Diploma of e-Business

Qualification deleted in version 3.0

BSB51201 Diploma of Strategic e-Business Development

Qualification deleted in version 3.0

BSB60401 Advanced Diploma of Business Development

Qualification deleted in version 3.0

BSB60701 Advanced Diploma of e-Business

Qualification deleted in version 3.0

BSB60801 Advanced Diploma of Strategic e-Business Development

Qualification deleted in version 3.0

[Back to top]

Affected Units

Summary of Changes

BSBCCO304B Provide sales solutions to customers

Evidence Guide has been modified to better reflect the required outcomes

BSBCUS501B Manage quality customer service

PC2.2 and 2.3 have been reworded and made clearer

BSBITU302B Create electronic presentations

Code should have changed from an A to a B in September 2008 when changes were made to the Evidence Guide

BSBMGT516B Facilitate continuous improvement

Critical aspects of assessment re-worded

BSBFLM312C Contribute to team effectiveness

Critical aspects of assessment re-worded to remove ambiguities

BSBWOR404B Develop work priorities

PC2.1; 3.2 and 3.4 reworded and made clearer

BSBWOR501B Manage personal work priorities and professional development

Required knowledge amended

BSBWOR502B Ensure team effectiveness

Required knowledge amended

BSBOHS406C Use equipment to conduct workplace monitoring

Change to Required Skills and Critical aspects of assessment

BSBOHS505C Manage hazards in the work environment

Required knowledge amended

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

New unit for version 3.0

BSBLEG401A Prepare and produce complex legal documents

Unit deleted in version 3.0

BSBLEG404A Provide support in property law matters

Unit deleted in version 3.0

BSBLEG405A Provide support in family law matters

Unit deleted in version 3.0

BSBLEG406A Provide support in criminal law matters

Unit deleted in version 3.0

BSBLEG407A Provide support in commercial law matters

Unit deleted in version 3.0

BSBLEG408A Arrange documents and list exhibits for litigation support

Unit deleted in version 3.0

BSBLEG409A Provide non-legal advice

Unit deleted in version 3.0

BSBLEG410A Interact with other parties

Unit deleted in version 3.0

BSBLEG412A Interpret and apply legislation

Unit deleted in version 3.0

BSBLEG501A Run a file

Unit deleted in version 3.0

BSBLEG503A Obtain information from a client

Unit deleted in version 3.0

BSBLEG504A Draft legally binding documents

Unit deleted in version 3.0

BSBLEG505A Assist with the discovery process

Unit deleted in version 3.0

BSBLEG506A Appear in court

Unit deleted in version 3.0

BSBLEG507A Attend pre-trial negotiations

Unit deleted in version 3.0

BSBLEG508A Cost complex files

Unit deleted in version 3.0

BSBLEG509A Administer in-house mortgage practice

Unit deleted in version 3.0

BSBRES402A Research, locate and provide legal and other information in response to requests

Unit deleted in version 3.0

BSBRES403A Research legal processes

Unit deleted in version 3.0

BSBRES501A Perform legal research and prepare reports to meet identified needs

Unit deleted in version 3.0