The Business Services industry provides the corebusiness skills and knowledge required for high performing workplaces,competitive advantage and business success.
The industry comprises a large array of small, medium and large enterprises including multinationals and franchises.
An estimated 87 per cent of Business Services enterprises are small-medium enterprises 1(SMEs).
The Business Services industry includes:
- Customer contact;
- Business administration;
- Business information;
- Business management;
- Human resource management;
- International services.
IBSA monitors and analyses business skills data to ensure ourTraining Packages equip the business services workforce with the higherorder skills required to underpin the economy.
The Business Services Training Package (BSB07) detailsqualifications and competency standards that are recognised nationallyby industry and training regulators.
There are 64 qualifications in this Training Package, ranging fromCertificate I in Business to Vocational Graduate Diploma in a range ofspecialisations, including:
- Administration;
- Advertising;
- Compliance;
- Customer contact;
- Educational support services;
- Franchising;
- Frontline management;
- Governance (indigenous organisations);
- Human resources;
- International trade/business;
- Legal services;
- Management;
- Marketing;
- Medical administration;
- Micro business operations;
- OHS;
- Organisational learning and capability development;
- Project management;
- Purchasing;
- Quality audit;
- Recordkeeping;
- Sales;
- Small business management;
- Strategic management.
Business Services Sector Advisory Committee
IBSA's Sector Advisory Committees (SACs) are a pivotal component of ouroverarching Stakeholder Engagement strategy which also includes National Project ReferenceGroups (NPRG). They provide an ideal forum for contemporary industry input anddialogue on industry matters as a means of informing the Board's decisions inimportant labour market and training areas.
Click here to view the membership of the Business Services Sector Advisory Committee.
National Project Reference Groups and Project Advisory Committees
National Project Reference Groups (NPRGs) and Project Advisory Committees(PACs) are developed on a needs-basis and are responsible for providing adviceand feedback to IBSA around specific projects. These groups/committees provideinput to the development of project reports, units of competencies and otherdeliverables, and promote the project and its outcomes to other relevantstakeholders. Regular meetings provide a forum for targeted project guidance andindustry content expertise; enabling the exchange of ideas, identification ofissues, gathering of information, and the development of appropriatesolutions.
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1IBIS World Pty. Ltd., 2004, IndustryReports; Australian Bureau of Statistics, June 2003, Characteristics ofSmall Business, cat. no. 8127.0.