The Business Services industry provides the core business skills and knowledge required for high performing workplaces, competitive advantage and business success.

The industry comprises a large array of small, medium and large enterprises including multinationals and franchises.

An estimated 87 per cent of Business Services enterprises are small-medium enterprises ¹(SMEs).

The Business Services industry includes:

• Customer contact;
• Business administration;
• Business information;
• Business management;
• Human resource management;
• International services.

IBSA monitors and analyses business skills data to ensure our Training Packages equip the business services workforce with the higher order skills required to underpin the economy.

The Business Services Training Package (BSB07) details qualifications and competency standards that are recognised nationally by industry and training regulators.

There are 64 qualifications in this Training Package, ranging from Certificate I in Business to Vocational Graduate Diploma in a range of specialisations, including:

• Administration;
• Advertising;
• Compliance;
• Customer contact;
• Educational support services;
• Franchising;
• Frontline management;
• Governance (indigenous organisations);
• Human resources;
• International trade/business;
• Legal services;
• Management;
• Marketing;
• Medical administration;
• Micro business operations;
• OHS;
• Organisational learning and capability development;
• Project management;
• Purchasing;
• Quality audit;
• Recordkeeping;
• Sales;
• Small business management;
• Strategic management.

Business Services Sector Advisory Committee

IBSA's Sector Advisory Committees (SACs) are a pivotal component of our overarching Stakeholder Engagement strategy which also includes National Project Reference Groups (NPRG). They provide an ideal forum for contemporary industry input and dialogue on industry matters as a means of informing the Board's decisions in important labour market and training areas.

Click here to view the membership of the Business Services Sector Advisory Committee.

National Project Reference Groups and Project Advisory Committees

National Project Reference Groups (NPRGs) and Project Advisory Committees (PACs) are developed on a needs-basis and are responsible for providing advice and feedback to IBSA around specific projects. These groups/committees provide input to the development of project reports, units of competencies and other deliverables, and promote the project and its outcomes to other relevant stakeholders. Regular meetings provide a forum for targeted project guidance and industry content expertise; enabling the exchange of ideas, identification of issues, gathering of information, and the development of appropriate solutions.

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¹IBIS World Pty. Ltd., 2004, Industry Reports; Australian Bureau of Statistics, June 2003, Characteristics of Small Business, cat. no. 8127.0.