IBSA Online Store Terms & Conditions

Welcome to the Online Store Terms and Conditions of Innovation and Business Skills Australia (IBSA).

Download a printable PDF here.

IBSA reserves the right to vary these terms at anytime by posting amendments to this website. These amendments will take effect immediately at the time of posting, unless otherwise stated.

Definitions

Contract means the agreement between IBSA and You that is formed when IBSA accepts an Order.

Order means an Order that You place in accordance with these terms.

Product means a Product listed on the IBSA Online Store that IBSA agrees to supply to You in accordance with these terms.

You means the person whose details are entered upon registering to the website during the online purchase process or, if the Order is made offline, the person whose details are on the downloaded Order form submitted to IBSA.

IBSA means Innovation & Business Industry Skills Council Ltd ACN 109 600 302.

Online Store means the Online Store accessible at www.ibsa.org.au/store

Terms

When an Order placed by You in accordance with these terms is accepted by IBSA, the Order and these terms form a Contract between IBSA and You. This Contract is for the supply of Products that are listed on the IBSA Online Store and that IBSA agrees to supply to You under these terms. The Contract cannot be varied unless IBSA agrees to vary it in writing by email or by mail.

The terms of the Contract replace all previous representations, arrangements, understandings and agreements between You and IBSA relating to its subject matter and contain the entire agreement between You and IBSA relating to that subject matter. The Contract is governed by the laws of Victoria and You and IBSA each irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

Subject to the Competitor and Consumer Act 2010 (Cwlth), IBSA will not be liable to You for any loss, cost or other claims.

IBSA will not be liable for any loss or damage suffered or incurred by You arising from any delay by IBSA in fulfilling or failure to fulfil or otherwise discharge any of its obligations under the Contract, if the delay or failure is caused by anything beyond IBSA’s reasonable control.

By placing an Order You acknowledge that:

(a) You have made all enquiries and conducted all reasonable investigations to satisfy Yourself in relation to the suitability and quality of the Product

(b) except to the extent required by law, IBSA gives no warranty and makes no representation that the Product is:

(i) fit for any purpose or for the purpose for which it is required by You;

(ii) of merchantable quality; or

(iii) not defamatory or contrary to any law applicable.

You must:

(c) make sure that any notices relating to Intellectual Property Rights appearing on the Product or literature relating to the Product are not altered or removed;

(d) make sure that each student or organisation utilising the Product agrees that they will not use any materials relating to the Product supplied by You for any purpose other than completing the relevant unit and the student or organisation will not supply those materials to any other person;

(e) not purchase copies of the Product from any person other than IBSA representatives;

(f) if the Product contains any software, not alter or reverse engineer the software or any part of it without the written approval of IBSA;

(g) not directly or indirectly authorise any person to manufacture copies of the Product or any other materials derived from or using the Product; and,

(h) do all things necessary, including providing assistance to IBSA, to make sure that unauthorised copies of the Product are not made available by any means, distributed or offered for sale or hire by any person;

Apart from any use permitted under the Copyright Act 1968 You must not without prior written approval from IBSA:

(i) reproduce the Product or any part of it;

(j) directly or indirectly permit or assist any person other than IBSA to reproduce the Product or any part of it.

Orders

You may place an Order via:

- the IBSA Online Store

- Order form – sent via email, fax or mail

IBSA will not accept Orders by any other method, i.e. IBSA will not accept Orders via telephone or email (without an attached order form).

Once an order is placed through the Online Store You will receive an automated confirmation email of your Order. If you do not receive the confirmation email please contact IBSA.

International Orders

All international orders must be paid in full prior to printing and delivery.  All international orders paid for via direct deposit will incur a $10 international transaction fee.

Prices

Prices for Products listed on the Online Store and Order forms are in Australian dollars and are inclusive of GST. The recommended retails prices are subject to change without notice. You must pay any postage, freight and handling charges specified.

Discounts

Discounts can only be applied when an Order is placed by a member of the IBSA Customer Service Team or an IBSA National Key Account Manager. If You place an Order via the website, a discount cannot be applied unless you have a coupon code. If You would like to discuss discounts please contact the Customer Service Team and request to speak with an IBSA National Key Account Manager.

Credit Terms and Conditions

A customer wishing to purchase Products on credit from Innovation & Business Skills Australia (IBSA) must be approved by an IBSA National Key Account Manager. A customer must contact an IBSA National Key Account Manager to discuss their Order and credit requirements if they want to purchase on credit.

Approval of business credit will be subject to a credit check.  A minimum purchase requirement of $1000 (inc. GST) applies. The applicant will be advised of the outcome of the business credit application.

Payment terms are 14 days from invoice date.

Clients who place an Order on credit will need to complete a "Business Credit Application Form" and return to IBSA:

- Fax: 03 9815 7001

- Email: sales@ibsa.org.au

The invoice will be created and emailed to You within two business days of the Order being placed. If an undeliverable message is received when the invoice is emailed, the IBSA Customer Service Team will either call the customer to confirm a new email address or it will be posted using the invoice address listed on the Order.

Payment

Orders will not be processed without payment, unless You have arranged credit terms with IBSA.

If the customer is either an individual or an international organisation the Order must be pre-paid.

Orders placed online must be paid via MasterCard or Visa at the time of purchase.

Orders placed via Order form can be paid via MasterCard, Visa or AMEX. All Orders paid by AMEX will incur a 3% additional charge of the order total (including GST).

Invoices may be paid via credit card, cheque or direct deposit.

All international orders must be paid in full prior to printing and delivery.  All international orders paid for via direct deposit will incur a $10 international transaction fee.

Cancellations and Alterations

You may not cancel or alter an Order once it is submitted.

IBSA reserves the right to refuse to supply an Order that You submit, even if You have paid for the Order, and IBSA is not obliged to give any reason for the refusal.

If IBSA cancels an Order after You have paid for it, the amount paid will be refunded as soon as reasonably practicable.

Delivery

For all Products ordered, IBSA makes all endeavours to ensure that the Products ordered are delivered to the nominated delivery address within 7-10 business days.

IBSA can accept deliveries to PO Boxes and GPO Boxes however, there is a 20kg limit.

How much do my products weigh?
*Approximate weights only. Please note: a single sheet within a book is called a leaf, and each side of a leaf is called a page i.e. 1 leaf = 2 pages (printed double sided).

BSB07 and FNS04 Learning and Assessment Materials

Student Workbooks and/or Assessments* (up to 250 pages/125 leaves per product)	0.5kg
*exceptions (over 500 pages/250 leaves per product)  to this are: BSBFIA303A2CL(H) BSBFIA401A2CL(H) BSBFIA402A2CL(H) BSBITU203A2CL(H) BSBITU303A2CL(H) BSBITU401A2CL(H) BSBITU402A2CL(H) BSBOHS601B1CL(H)	1.0kg

TAE10 Learning and Assessment Materials weights

TAE10 Participant Workbooks - individual product weights Both spiral bound and hole punched products	0.5kg
TAE10 Assessments	0.25kg

TAE10 Folder pack weights

TAECOREPPKF	5.0kg
TAECOREPPKS	1.5kg
TAEASSPPKF TAEDELPPKF TAEDESPPKF	2.5kg
TAEDESPPKS	0.5kg
TAEASSPPKS TAEDELPPKS	1.5kg

Training Package Pack (Ring-bound hard copies with A5 booklet and continuous improvement CD) Weights

BSB07 Business Services Training Package Pack	13.5kg
CUA11 Live Performance Training Package Pack	5.5kg
CUE03 Entertainment Training Package Pack	4.0kg
CUF07 Screen and Media Training Package Pack	6.0kg
CUL04 Museums and Libraries/Information Services Training Package Pack	5.0kg
CUS09 Music Training Package Pack	5.5kg
CUV11 Visual Arts Crafts and Design Training Package Pack	4.0kg
FNS10 Financial Services Training Package Pack	8.5kg
ICA11 Information and Communications Technology Training Package Pack	6.0kg
ICP10 Printing and Graphic Arts Training Package Pack	8.5kg
ICT10 Telecommunications Training Package Pack	9.5kg
TAE10 Training and Education Training Package Pack	3.0kg

If you are unsure of the weight of your order please contact the Customer Service Team: 03 9815 7000

For physical delivery addresses You must ensure someone is available to sign for the delivery within business hours.

For this reason IBSA recommends that you state your physical delivery address as your organisation's street address (if it is occupied during business hours i.e. 9.00am - 5.00pm), rather than a private address.

Private Home Deliveries

Victoria

Victorian orders are delivered by local couriers. Please note service may vary depending on the location and/or if the receiver is home at the time of delivery. It is the receiver’s responsibility to follow up any attempted deliveries as per the instructions left by the courier.

All other locations

If the receiver is home:

Normal delivery service is completed and the receiver signs for the goods.

If the receiver is not home:

Depending on the location of the delivery, the courier has the choice to either return the goods back to the local depot or deliver to the closest Australia Post Outlet. Regardless of the choice made, the receiver will be left with an ‘Attempted Delivery Advice’ card. It will state that the courier driver has attempted to deliver on (certain) day and that the goods have been ‘returned to the depot’ or are ‘available at (certain) post office’ for collection. Once the receiver has been left this ‘Attempted Delivery Advice’ it is now their responsibility as to which action they choose to take i.e.:

- call the depot to request another delivery at a future date

- call the depot to arrange to collect the goods themselves

- if delivered to a post office, to collect the goods during standard Australia Post operating hours. Please note: You must be able to provide identification at the time of collection to verify that you are the person to whom the goods are addressed.

Freight charges are inclusive of GST and are subject to change without notice.

Freight charges can be found on the Order forms and on the Online Store.

Purchasing Policy

Orders placed via the Online Store must be paid via MasterCard or Visa at the time of ordering.

Orders placed on credit must be paid in full within 14 days of the invoice date.

Orders placed on credit MUST be pre-approved by an IBSA National Key Account Manager.

Should You/Your organisation have monies outstanding with IBSA for 30+ days, your Order will not be authorised.

Orders are binding on the organisation when You submit an Order and the Order will be deemed completed when the Products are delivered to the delivery address on the Order form or the Online Store.

Ownership of Products remains with IBSA until full payment is made.

Returns Policy

IBSA will not exchange, refund or credit Products if You change your mind or have Ordered in error.

IBSA is happy to exchange Products that are faulty or damaged.

Claims must be made within 7 days of receipt of goods.

IBSA reserves the right to request proof of faulty or damaged Products.

Privacy Policy and Website Terms of Use

IBSA’s privacy policy applies to any personal information that You submit on an Order or otherwise provide to IBSA when You purchase or offer to purchase Products from IBSA.

To view the IBSA website Terms of Use please click here.

 

IBSA Online Store Terms & Conditions

Welcome to the Online Store Terms and Conditions of Innovation and Business Skills Australia (IBSA).

Download a printable PDF here.

IBSA reserves the right to vary these terms at anytime by posting amendments to this website. These amendments will take effect immediately at the time of posting, unless otherwise stated.

Definitions

Contract means the agreement between IBSA and You that is formed when IBSA accepts an Order.

Order means an Order that You place in accordance with these terms.

Product means a Product listed on the IBSA Online Store that IBSA agrees to supply to You in accordance with these terms.

You means the person whose details are entered upon registering to the website during the online purchase process or, if the Order is made offline, the person whose details are on the downloaded Order form submitted to IBSA.

IBSA means Innovation & Business Industry Skills Council Ltd ACN 109 600 302.

Online Store means the Online Store accessible at www.ibsa.org.au/store

Terms

When an Order placed by You in accordance with these terms is accepted by IBSA, the Order and these terms form a Contract between IBSA and You. This Contract is for the supply of Products that are listed on the IBSA Online Store and that IBSA agrees to supply to You under these terms. The Contract cannot be varied unless IBSA agrees to vary it in writing by email or by mail.

The terms of the Contract replace all previous representations, arrangements, understandings and agreements between You and IBSA relating to its subject matter and contain the entire agreement between You and IBSA relating to that subject matter. The Contract is governed by the laws of Victoria and You and IBSA each irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

Subject to the Competitor and Consumer Act 2010 (Cwlth), IBSA will not be liable to You for any loss, cost or other claims.

IBSA will not be liable for any loss or damage suffered or incurred by You arising from any delay by IBSA in fulfilling or failure to fulfil or otherwise discharge any of its obligations under the Contract, if the delay or failure is caused by anything beyond IBSA’s reasonable control.

By placing an Order You acknowledge that:

(a) You have made all enquiries and conducted all reasonable investigations to satisfy Yourself in relation to the suitability and quality of the Product

(b) except to the extent required by law, IBSA gives no warranty and makes no representation that the Product is:

(i) fit for any purpose or for the purpose for which it is required by You;

(ii) of merchantable quality; or

(iii) not defamatory or contrary to any law applicable.

You must:

(c) make sure that any notices relating to Intellectual Property Rights appearing on the Product or literature relating to the Product are not altered or removed;

(d) make sure that each student or organisation utilising the Product agrees that they will not use any materials relating to the Product supplied by You for any purpose other than completing the relevant unit and the student or organisation will not supply those materials to any other person;

(e) not purchase copies of the Product from any person other than IBSA representatives;

(f) if the Product contains any software, not alter or reverse engineer the software or any part of it without the written approval of IBSA;

(g) not directly or indirectly authorise any person to manufacture copies of the Product or any other materials derived from or using the Product; and,

(h) do all things necessary, including providing assistance to IBSA, to make sure that unauthorised copies of the Product are not made available by any means, distributed or offered for sale or hire by any person;

Apart from any use permitted under the Copyright Act 1968 You must not without prior written approval from IBSA:

(i) reproduce the Product or any part of it;

(j) directly or indirectly permit or assist any person other than IBSA to reproduce the Product or any part of it.

Orders

You may place an Order via:

- the IBSA Online Store

- Order form – sent via email, fax or mail

IBSA will not accept Orders by any other method, i.e. IBSA will not accept Orders via telephone or email (without an attached order form).

Once an order is placed through the Online Store You will receive an automated confirmation email of your Order. If you do not receive the confirmation email please contact IBSA.

International Orders

All international orders must be paid in full prior to printing and delivery.  All international orders paid for via direct deposit will incur a $10 international transaction fee.

Prices

Prices for Products listed on the Online Store and Order forms are in Australian dollars and are inclusive of GST. The recommended retails prices are subject to change without notice. You must pay any postage, freight and handling charges specified.

Discounts

Discounts can only be applied when an Order is placed by a member of the IBSA Customer Service Team or an IBSA National Key Account Manager. If You place an Order via the website, a discount cannot be applied unless you have a coupon code. If You would like to discuss discounts please contact the Customer Service Team and request to speak with an IBSA National Key Account Manager.

Credit Terms and Conditions

A customer wishing to purchase Products on credit from Innovation & Business Skills Australia (IBSA) must be approved by an IBSA National Key Account Manager. A customer must contact an IBSA National Key Account Manager to discuss their Order and credit requirements if they want to purchase on credit.

Approval of business credit will be subject to a credit check.  A minimum purchase requirement of $1000 (inc. GST) applies. The applicant will be advised of the outcome of the business credit application.

Payment terms are 14 days from invoice date.

Clients who place an Order on credit will need to complete a "Business Credit Application Form" and return to IBSA:

- Fax: 03 9815 7001

- Email: sales@ibsa.org.au

The invoice will be created and emailed to You within two business days of the Order being placed. If an undeliverable message is received when the invoice is emailed, the IBSA Customer Service Team will either call the customer to confirm a new email address or it will be posted using the invoice address listed on the Order.

Payment

Orders will not be processed without payment, unless You have arranged credit terms with IBSA.

If the customer is either an individual or an international organisation the Order must be pre-paid.

Orders placed online must be paid via MasterCard or Visa at the time of purchase.

Orders placed via Order form can be paid via MasterCard, Visa or AMEX. All Orders paid by AMEX will incur a 3% additional charge of the order total (including GST).

Invoices may be paid via credit card, cheque or direct deposit.

All international orders must be paid in full prior to printing and delivery.  All international orders paid for via direct deposit will incur a $10 international transaction fee.

Cancellations and Alterations

You may not cancel or alter an Order once it is submitted.

IBSA reserves the right to refuse to supply an Order that You submit, even if You have paid for the Order, and IBSA is not obliged to give any reason for the refusal.

If IBSA cancels an Order after You have paid for it, the amount paid will be refunded as soon as reasonably practicable.

Delivery

For all Products ordered, IBSA makes all endeavours to ensure that the Products ordered are delivered to the nominated delivery address within 7-10 business days.

IBSA can accept deliveries to PO Boxes and GPO Boxes however, there is a 20kg limit.

How much do my products weigh?
*Approximate weights only. Please note: a single sheet within a book is called a leaf, and each side of a leaf is called a page i.e. 1 leaf = 2 pages (printed double sided).

BSB07 and FNS04 Learning and Assessment Materials

Student Workbooks and/or Assessments* (up to 250 pages/125 leaves per product)	0.5kg
*exceptions (over 500 pages/250 leaves per product)  to this are: BSBFIA303A2CL(H) BSBFIA401A2CL(H) BSBFIA402A2CL(H) BSBITU203A2CL(H) BSBITU303A2CL(H) BSBITU401A2CL(H) BSBITU402A2CL(H) BSBOHS601B1CL(H)	1.0kg

TAE10 Learning and Assessment Materials weights

TAE10 Participant Workbooks - individual product weights Both spiral bound and hole punched products	0.5kg
TAE10 Assessments	0.25kg

TAE10 Folder pack weights

TAECOREPPKF	5.0kg
TAECOREPPKS	1.5kg
TAEASSPPKF TAEDELPPKF TAEDESPPKF	2.5kg
TAEDESPPKS	0.5kg
TAEASSPPKS TAEDELPPKS	1.5kg

Training Package Pack (Ring-bound hard copies with A5 booklet and continuous improvement CD) Weights

BSB07 Business Services Training Package Pack	13.5kg
CUA11 Live Performance Training Package Pack	5.5kg
CUE03 Entertainment Training Package Pack	4.0kg
CUF07 Screen and Media Training Package Pack	6.0kg
CUL04 Museums and Libraries/Information Services Training Package Pack	5.0kg
CUS09 Music Training Package Pack	5.5kg
CUV11 Visual Arts Crafts and Design Training Package Pack	4.0kg
FNS10 Financial Services Training Package Pack	8.5kg
ICA11 Information and Communications Technology Training Package Pack	6.0kg
ICP10 Printing and Graphic Arts Training Package Pack	8.5kg
ICT10 Telecommunications Training Package Pack	9.5kg
TAE10 Training and Education Training Package Pack	3.0kg

If you are unsure of the weight of your order please contact the Customer Service Team: 03 9815 7000

For physical delivery addresses You must ensure someone is available to sign for the delivery within business hours.

For this reason IBSA recommends that you state your physical delivery address as your organisation's street address (if it is occupied during business hours i.e. 9.00am - 5.00pm), rather than a private address.

Private Home Deliveries

Victoria

Victorian orders are delivered by local couriers. Please note service may vary depending on the location and/or if the receiver is home at the time of delivery. It is the receiver’s responsibility to follow up any attempted deliveries as per the instructions left by the courier.

All other locations

If the receiver is home:

Normal delivery service is completed and the receiver signs for the goods.

If the receiver is not home:

Depending on the location of the delivery, the courier has the choice to either return the goods back to the local depot or deliver to the closest Australia Post Outlet. Regardless of the choice made, the receiver will be left with an ‘Attempted Delivery Advice’ card. It will state that the courier driver has attempted to deliver on (certain) day and that the goods have been ‘returned to the depot’ or are ‘available at (certain) post office’ for collection. Once the receiver has been left this ‘Attempted Delivery Advice’ it is now their responsibility as to which action they choose to take i.e.:

- call the depot to request another delivery at a future date

- call the depot to arrange to collect the goods themselves

- if delivered to a post office, to collect the goods during standard Australia Post operating hours. Please note: You must be able to provide identification at the time of collection to verify that you are the person to whom the goods are addressed.

Freight charges are inclusive of GST and are subject to change without notice.

Freight charges can be found on the Order forms and on the Online Store.

Purchasing Policy

Orders placed via the Online Store must be paid via MasterCard or Visa at the time of ordering.

Orders placed on credit must be paid in full within 14 days of the invoice date.

Orders placed on credit MUST be pre-approved by an IBSA National Key Account Manager.

Should You/Your organisation have monies outstanding with IBSA for 30+ days, your Order will not be authorised.

Orders are binding on the organisation when You submit an Order and the Order will be deemed completed when the Products are delivered to the delivery address on the Order form or the Online Store.

Ownership of Products remains with IBSA until full payment is made.

Returns Policy

IBSA will not exchange, refund or credit Products if You change your mind or have Ordered in error.

IBSA is happy to exchange Products that are faulty or damaged.

Claims must be made within 7 days of receipt of goods.

IBSA reserves the right to request proof of faulty or damaged Products.

Privacy Policy and Website Terms of Use

IBSA’s privacy policy applies to any personal information that You submit on an Order or otherwise provide to IBSA when You purchase or offer to purchase Products from IBSA.

To view the IBSA website Terms of Use please click here.