Privacy Policy
This policy outlines IBSA's practices for managing the personal information
we hold about our customers, potential customers and others.
IBSA is required to comply with the National Privacy Principles ('NPPs')
contained in the Privacy Act 1988 (Cth) ('Privacy Act').
In summary, 'personal information' is information or an opinion relating to
an individual which can be used to identify that individual.
Why does IBSA collect personal information?
IBSA collects personal information in order to conduct our business, to
provide and market our services and to meet our legal obligations.
About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited
to) personal information about:
- customers;
- potential customers;
- business associates and their employees; and
- suppliers and their employees.
What kinds of personal information do we collect?
In general, the type of personal information IBSA collects and holds includes
(but is not limited to) names, addresses, contact details, occupations and other
information which assists us in conducting our business, providing and marketing
our services and products and meeting our legal obligations. When a customer
purchases products from the IBSA Online Store website (IBSA Store), IBSA will
also collect personal information (such as credit card details) necessary for
the completion of the purchase. In most cases, if personal information we
request is not provided, we may not be able to supply the relevant product or
service.
How do we collect personal information?
Personal Information you provide: IBSA will
generally collect personal information by way of forms filled out by people
online or sent to us by fax or post, face-to-face meetings, interviews, business
cards, telephone conversations and from third parties. IBSA also uses cookies to
make your use of our website as convenient as possible. If you do not wish to
receive any cookies you may set your browser to refuse cookies. This may mean
you may not be able to use some of IBSA's online services.
How might we use and disclose your personal information?
IBSA may use and disclose your personal information for the primary purpose
for which it is collected, for reasonably expected secondary purposes which are
related to the primary purpose and in other circumstances authorised by the
Privacy Act. In general, we use and disclose your personal information for the
following purposes:
- to conduct our business;
- to provide and market our products and services;
- to communicate with you;
- to purchase from you;
- to comply with our legal obligations; and
- to help us manage and enhance our services.
To whom might we disclose your personal information?
We may disclose your personal information to:
- other companies or individuals who assist us in
providing services or who perform functions on our behalf (such as our mailing
house);
- courts, tribunals and regulatory authorities if
required by law; and
- anyone else to whom you authorise us to disclose it.
Management of personal information
The NPPs require us to take reasonable steps to protect the security of
personal information. IBSA personnel are required to respect the confidentiality
of personal information and the privacy of individuals. IBSA takes reasonable
steps to protect personal information held from misuse and loss and from
unauthorised access, modification or disclosure, for example by use of physical
security and restricted access to electronic records. Where we no longer require
your personal information for a permitted purpose under the NPPs, we will take
reasonable steps to destroy it.
How do we keep personal information accurate and up-to-date?
IBSA endeavours to ensure that the personal information it holds is accurate,
complete and up-to-date. We encourage you to contact us in order to update any
personal information we hold about you. Our contact details are set out below.
You have the ability to gain access to your personal information
Subject to the exceptions set out in the Privacy Act, you may gain access to
the personal information which IBSA holds about you by emailing reception@ibsa.org.au or telephoning 03 9815 7000.
We will require you to verify your identity and to specify what information
you require. A fee may be charged for providing access. We will advise you of
the likely cost in advance.
Enquiries
If you have any questions about privacy-related issues please contact reception@ibsa.org.au or telephone 03 9815
7000.
